DesignBuildUTAH

Welcome to “Don-Don Den-Den” – where creativity blooms and hands-on experiences create lasting memories. We understand that life can be unpredictable, so here’s our straightforward refund policy for when plans change.

Submitting Your Refund Request:

Email Notification: Please notify us of your need for a refund exclusively via email. This helps us keep an organized record and ensures that your request is attended to promptly.

Guidelines for Refund Eligibility:

Timing is Everything: You must request a refund at least 30 days prior to the event start date to be eligible.
Email for Refund Requests: Direct all refund inquiries and requests to our dedicated event office email. The official refund request must come through electronically at least 30 days before the event start date.

Important to Remember:

No Post-Commencement Refunds: Once the event has commenced, we’re unable to offer refunds under any circumstances. We seek your understanding that commitments to our venue, instructors, and materials are made far in advance.

We’re here to ensure that your experience with us, from the excitement of registration to the resolution of any changes, is handled with care and understanding. Should you require a refund, rest assured that we will guide you through our hassle-free process.

Nature can be unpredictable, and while we hope for sunny skies, we must also prepare for the unexpected. In the event of extreme weather conditions that pose a risk to safety and require us to close our camp, we want to be upfront about our policy.

Safety First:

Our paramount concern is the well-being and safety of our attendees, staff, and community. If local authorities classify weather conditions as disaster-level and necessitate a camp shutdown, we will take this seriously and act accordingly.

No Refunds for Weather Closures:

We are unable to offer refunds if the event is cancelled due to extreme weather. Such situations are beyond our control, and we ask for your understanding that resources are allocated and expenses incurred well in advance of the event.

Stay Informed:

We encourage all participants to stay informed about the weather forecast and to plan accordingly. We will communicate proactively with registered attendees via email and updates on our website in the days leading up to the event should there be any concerns about the weather.

Community Support:

In times of unexpected closures, we come together as a community. We’ll strive to support each other and navigate through the challenges posed by severe weather conditions.

We appreciate your understanding and cooperation as we navigate the uncertainties of nature together. Let’s remain hopeful for favorable conditions and an unforgettable experience at “Don-Don Den-Den”!